SHIPPING & RETURNS
Shipping & Returns
Luxury Window Treatments @ THUNDERSLEY HOME ESSENTIALS INC
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the item is correct and you simply want to return it shipping charges even if stated free shipping will be deducted from the refund. You will have pay for return shipping and we also deduct a credit card fee which the bank charges us. The percent is usually 2.70% on MC & Visa and 3.70% on American express.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Custom orders cannot be returned or refunded. Custom orders are usually made from a choice of fabric, trims, sizes and styles made to order by the client therefore cannot be returned of refunded once the order is placed. This applies to custom made Throw Pillows, Custom Curtains, upholstered furniture and our French Country Furniture imported. Custom orders can be shipped from 2 weeks to 8 weeks for custom throw pillows, curtains, upholstered furniture and most soft furnishing items depending on fabric availability. Clients will be informed prior to placing an order what the expected delivery times are.
FRENCH COUNTRY FURNITURE shipping is usually 12 to 16 weeks but in some cased it can take up to 20 weeks
Luxury Window Treatments STANDS BY ALL OUR QUALITY PRODUCTS
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
French Country furniture usually SHIPS 12 to 16 weeks, however, in some cases 20 weeks depending on the order criteria.
Custom Window Treatments 2 to 5 weeks depending on Fabric/style and quantities
Custom Upholstery 4 - 8 weeks (usually ships in 6 weeks though)
Throw pillows in stock usually ships within 2 to 5 days after the order is placed
Custom Throw Pillows usually ships within 4 to 10 Days depending on fabric availability
In stock furniture usually ships within 5 to 10 days
Please call us with your inquiries Thundersley Home Essentials Inc. 212 889 1917 OR 203 998 7770
Visit our Store
RETURNS SHIPS TO: THUNDERSLEY HOME ESSENTIALS INC, 109 BEDFORD STREET, STAMFORD, CT. 06901 USA